Shipping policy
Shipping Policy
At Eluene Jewels, we ensure every order is handled with care and delivered with reliability. Below you’ll find everything you need to know about our shipping process.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been dispatched, you will receive a confirmation email with tracking details.
If you do not receive your tracking information within this timeframe, please contact us at:
Info@elunejewels.com
Shipping Times (United States)
We currently ship within the United States.
- Standard Shipping: 7–14 business days
Delivery times may vary slightly depending on your location and external factors such as carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected delivery method.
We offer Free shipping on orders above 70$.
Order Tracking
Once your order has shipped, a tracking number will be sent to your email.
Please allow up to 48-74 hours for tracking updates to appear.
Delays & Delivery Issues
While we work with trusted carriers, delays can occasionally occur due to factors outside our control (weather, holidays, or high demand periods).
Eluene Jewels is not responsible for delays once the package has been handed to the shipping carrier, but we will always assist you in resolving any issues.
Incorrect Address
Please ensure that your shipping details are accurate at checkout.
We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately at:
Info@elunejewels.com.
Lost or Stolen Packages
If your package is marked as delivered but cannot be located, please:
- Check with neighbors or your local carrier
- Contact the shipping provider directly
Contact
For any shipping-related inquiries, please contact us at:
Info@elunejewels.com.